Exchange & Return

At Vrinda we strive to bring you the best products and it's important to us that you love the product you've bought, but if something doesn't seem right, let us know.

Order Cancellation:

Orders once placed cannot be cancelled after 24 hours. We believe in sustainable and mindful production.

 

Return & Exchange Conditions:

Our Products are made to order and are specially crafted for you with utmost love and care and hence we do not accept return/exchange but we'll be happy to alter the same for you.

Please note, we also do not accept returns if the size ordered by the customer is incorrect. To understand your perfect size please refer to our size guide or reach us at +91 6291-047707

If you find the product to be damaged in transit please drop us an email at vrindadcouture@gmail.com .

Please make an uncut unpacking video of the received parcel. Record the package from every angle and show the sealed packet on camera along with the printed shipment label. Record the unpacking of the product and check it thoroughly. If a defect is noted, please record the same clearly on a camera. Ensure that the video shot is uncut and shot continuously without any editing.

We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging.

Once we check the returned product, you will receive an email confirming that your return has been accepted. Cost of sending the return courier has to be borne by customer.

Please return the product within seven days from the date on which your order was delivered and courier it to the following address:

M/S VRINDA

Platina Mall

1 Nityadhan Mukherjee Rd, opposite Howrah Maidan Metro Station, Howrah Railway Station, Howrah

West Bengal, India.

Phone: +91 6291-047707

Please note that customized outfit orders are not eligible for exchanges are returns as they are made according to your measures and requests. In case of any errors in design or measurements, please email us: vrindadcouture@gmail.com

International Payments made via PayPal are not subjected to refund, please order mindfully.

NO RETURNS/REFUND/EXCHANGE ON SALE ITEMS.

Join US

We are currently looking for

Content creator

About the Role

We are looking for a Visual
Storyteller
who can transform a fabric sample or a raw photoshoot into a
digital masterpiece. At Vrinda Clothing, you aren’t just "making
posts"; you are the architect of our visual identity. You will bridge the
gap between traditional Indian craftsmanship and modern digital art, ensuring
our "Contemporary Elegance" aesthetic is flawlessly represented
across every screen.

Key
Responsibilities

  • Graphic Design: Create
    high-converting visual assets, including Instagram stories, carousels, and
    premium website banners.
  • On-Set Production:
    Participate regularly in active photoshoots, working with models and
    dummies to capture the perfect base shots for digital editing.
  • Advanced Photo Manipulation:
    Expertly retouch product photos using Adobe Photoshop, Firefly, and
    Canva
    , focusing on high-end skin retouching, color correction, and
    background removal.
  • Video Snippets: Produce
    quick, aesthetic Reels, YouTube Shorts, and TikToks using mobile
    editing apps or Premiere Pro/After Effects.
  • Brand Consistency: Act as
    the guardian of the Vrinda aesthetic, ensuring every pixel aligns with our
    signature sophisticated and elegant style.

Key Skills

  • Expert Retouching:
    Proficiency in high-end skin retouching, frequency separation, and garment
    "shaping" to ensure our ethnic wear looks impeccable.
  • AI-Enhanced Workflow: Mastery
    of Adobe Firefly or Midjourney for Generative Fill (extending
    backgrounds, swapping textures, or removing distractions).
  • Photography Fundamentals:
    Strong understanding of lighting, framing, and angles specifically for
    fashion (assisting or leading on-set during model/dummy shoots).
  • Ghost Mannequin Mastery:
    Ability to seamlessly edit "dummy" shots into professional,
    "floating" garment images.
  • Visual Composition: A sharp
    eye for typography and layout to ensure banners look premium and
    uncluttered.
  • Platform Specificity: Deep
    knowledge of aspect ratios and "safe zones" for all major
    platforms (IG vs. Pinterest vs. Web).

Education &
Experience

  • Education:
    Bachelor’s degree/Diploma in Graphic Design, Fashion Communication, or
    Applied Arts
    . Candidates with a Fashion Design background and a
    stellar digital portfolio are highly encouraged to apply.
  • Software Expertise:
    Professional proficiency in Adobe Photoshop & Illustrator is
    non-negotiable.
  • Professional Experience:
    1–3 years in a creative role, preferably within D2C Fashion,
    E-commerce, or a Creative Agency
    .
  • Portfolio Evidence: A strong
    portfolio showcasing "Before & After" garment retouching and
    cohesive social media grids.
  • On-Set Experience: Hands-on
    experience with "flat lays," styling dummies, or directing
    models.
  • Speed & Agility: The
    ability to turn around high-quality assets rapidly for flash sales or new
    collection drops.

Why Join Vrinda
Clothing?

Be the voice of a brand that
blends heritage craftsmanship with contemporary style. We are in an exciting
phase of transformation and are looking for a strategic leader to spearhead our
"Trust & Transparency" initiative. This is a high-impact role
where you will have the creative autonomy and the technical tools to redefine
our digital legacy, rebuild customer confidence, and scale our presence across
the global ethnic wear market.

Social Media Marketing Manager

About the Role

We
are looking for a strategic, fashion-forward Social Media Content Manager to be
the "voice and brain" of Vrinda Clothing. You will bridge the gap
between our artisanal products and our digital community. Your goal is to move
beyond simple posting; you will craft a cohesive brand narrative that drives
engagement, builds trust, and converts followers into loyal customers.

Key Responsibilities

·       
Content Strategy: Develop and
execute a monthly content calendar that aligns with product launches, seasonal
trends (weddings, festivals), and brand milestones.

·       
Strategic Copywriting: Craft
evocative, poetic, and persuasive captions for Instagram
(Aesthetics/Reels), Facebook (Community/Ads), YouTube
(Long-form/Shorts), and X (Real-time updates/PR).

·       
Cross-Functional Leadership:
Direct the Content Creator on visual requirements and collaborate with
the production team to understand the "soul" of each garment.

·       
Reputation Management: Actively
monitor brand mentions across the web. Proactively address customer concerns,
handle feedback with empathy, and lead the "Trust Recovery"
initiative to turn around brand sentiment.

·       
Performance Analytics: Use Meta
Business Suite and Google Analytics, Shopify dashboard to track KPIs (reach,
engagement, and conversion) and pivot strategies based on data.

·       
Build and Manage Brand trust:
Actively managing Trustpilot Business or Reviews.io, Google reviews, Reddit etc.
to show potential customers that the brand is accountable and reliable.

·       
Manage and monitor brand reputation:
Monitor the trends about Vrindaclothing, perform brand sentiment analysis
through Brand24/ Mention, intervene before a negative trend or feedback becomes
crisis



Technical Toolkit Requirements

·       
SMM Dashboards: Sprout
Social, Hootsuite, or Zoho Social (for unified inbox and multi-platform
scheduling).

·       
Social Listening: Brand24,
Mention, or Google Alerts (to monitor sentiment and "ghost"
conversations).

·       
Video Tools: CapCut
(Desktop), Adobe Premiere Rush, or Descript (for rapid Reels/Shorts editing).

·       
Reputation Platforms: Management of
Trustpilot, Google Business, Twitter, Facebook and Reddit Reviews.

·       
Analytics: Meta Business
Suite and Google Analytics 4 to track the bridge between social engagement and
website sales.

Key Skills

  • Crisis Communication: Experience in
    de-escalating negative situations and managing public
    "call-outs" professionally.
  • Visual Storytelling: A deep understanding of
    how to use video to showcase product quality and BTS (Behind-The-Scenes)
    transparency.
  • Social SEO: Optimizing YouTube and Pinterest content
    for long-term discoverability.
  • Empathy-First Marketing: The ability to write in a
    tone that feels human, not robotic.

Education & Experience

  • Education: Bachelor’s or Master’s degree in Digital
    Marketing, Public Relations, or Mass Communication.
  • Experience: 3–5 years of experience in Social Media
    Management, specifically within the D2C Fashion, Luxury, or Lifestyle
    space.
  • Proven Track Record: Candidates must provide
    examples of how they have managed brand reputation or handled a social
    media crisis in the past.

Why Join Vrinda Clothing?

Be the voice of a brand that blends heritage
craftsmanship with contemporary style. We are in an exciting phase of
transformation and are looking for a strategic leader to spearhead our
"Trust & Transparency" initiative. This is a high-impact role
where you will have the creative autonomy and the technical tools to redefine
our digital legacy, rebuild customer confidence, and scale our presence across
the global ethnic wear market.

Operations and Logistics manager

Operations and Logistics Manager

We're looking for an experienced Operations and Logistics Manager to join the Vrinda Clothing team. You'll oversee supply chain management, inventory control, and logistics operations to ensure smooth and efficient delivery of our products. This role involves coordinating with suppliers, managing warehouse operations, optimizing shipping processes, and maintaining quality standards across all logistics functions. You'll work closely with our design and sales teams to forecast demand and plan inventory accordingly. The ideal candidate has strong organizational skills, experience in fashion or retail logistics, and a proven track record of reducing costs while improving delivery timelines. If you're detail-oriented, analytical, and passionate about operational excellence, we'd love to hear from you.

Customer support executive

Customer Support Executive

We're looking for a dedicated Customer Support Executive to join the Vrinda Clothing team. You'll be the voice of our brand, helping customers with inquiries, orders, and product information. Your role involves responding to emails and messages promptly, resolving issues with care, and ensuring every customer feels valued. You should have excellent communication skills, patience, and a genuine passion for helping others. Experience in retail or customer service is preferred. If you're organized, detail-oriented, and love making customers happy, we'd love to hear from you.